Self-employed entrepreneur Katsiaryna Kurbatava (NIP 8992971388), hereinafter the “Club”, offers any person with legal capacity, hereinafter the “Member”, to enter into an agreement on access to the materials of the Maru Family pastry club on the terms set out below.
This document is a public offer. The agreement is concluded at the moment described in “How the agreement is concluded”.
What the service includes
The Club provides information and consulting services: access to a library of video lessons on pastry and home baking, hosted at maru.family and in the member area at my.maru.expert.
Lessons are pre-recorded. Each lesson comes with a recipe in PDF. The library keeps growing; the Club does not guarantee that any particular lesson stays in the library, but does guarantee the scope of access matching the chosen plan.
There are two kinds of access:
— the free plan: several lessons in full, with no time limit and no payment;
— a paid subscription: the whole club library, the recipes and the private members' chat for the paid period.
The exact plans, the scope of access and the prices are listed on the plans page and form part of this offer.
How the agreement is concluded
The agreement is concluded (the offer is accepted) at the moment the subscription is paid for, and for the free plan at the moment access is set up on the site.
By setting up access, the Member confirms that they have read and accept this offer, the privacy policy and the terms of use.
Payment
Prices on the site are in euros. Payment is made by bank card online through Stripe, bePaid or YooKassa — the Member chooses the system on the payment page.
Card details are entered on the payment system's side and are never passed to the Club. If the card is issued in another currency, the issuing bank converts the amount at its own rate, so the final charge may differ from the price on the site.
Confirmation of payment is sent to the email address given at checkout.
Access opens immediately — and what that means
Access to the materials included in the plan opens immediately after a successful payment, with no waiting and no further action from the Club.
By paying, the Member expressly requests that performance begin immediately, before the withdrawal period expires, and acknowledges that once performance has begun the right to withdraw from the agreement and to a refund is lost. The service is deemed fully performed from the moment access opens.
This applies to all members regardless of country, including consumers in the European Union, for whom it constitutes the express consent and acknowledgement required by the applicable distance-selling rules.
Renewal
The subscription renews automatically: at the end of the paid period the same card is charged for the next one — a month or a year, depending on the plan. The price stays as it was at sign-up unless the Club has given notice of a change in advance.
The subscription can be cancelled at any time in the member area. After cancellation there are no further charges, and access stays open until the end of the period already paid for.
With Stripe and YooKassa the subscription can also be paused for a month: the charge moves back and nothing has to be set up again.
Refunds
Because access to all materials in the plan opens immediately after payment and the service is deemed performed, the paid period is not refundable. Ceasing to use the access, including cancelling the subscription early, does not entitle the Member to a refund and does not reduce the amount paid.
A refund is made in two cases, both of which are on the Club's side:
— the same period was charged twice;
— the payment went through but access was not opened, and the Club could not restore it within a reasonable time.
To request a refund, write to [email protected] within 14 calendar days of the charge, giving the date and the amount. Refunds go back to the card the payment was made from; the money arrives within 1 to 30 days depending on the bank.
An automatic renewal the Member forgot about is not a ground for a refund: the subscription can be cancelled at any moment before the charge date.
How the materials may be used
Access is granted to the Member personally. Sharing login details, showing the lessons outside personal viewing, recording, copying and distributing the videos and recipes are not allowed.
All club materials are protected intellectual property. The detailed rules are set out in the terms of use; breaking them entitles the Club to block access without a refund.
Liability
The Club keeps the service running and access available throughout the paid period. Short technical breaks for maintenance are possible; where planned work can be announced in advance, the Club announces it.
The Club is not responsible for interruptions caused by circumstances outside its control: failures at the Member's internet provider, the payment systems, the video hosting or the messengers.
The lessons are informational. The Club does not guarantee a particular result in the kitchen: it depends on the ingredients, the equipment and the Member's experience.
Changes to these terms
The Club may change this offer by publishing a new version on this page. Changes take effect on publication and apply to subscription periods paid for afterwards. The version in force at the time of payment applies to the period already paid for.
Governing law and disputes
The relationship between the parties is governed by the law of the Republic of Poland.
Disputes are settled in correspondence first: a claim is sent to [email protected] and answered within 30 calendar days. If no agreement is reached, the dispute is heard by the court at the Club's location.
Details
Self-employed entrepreneur Katsiaryna Kurbatava
NIP 8992971388, Republic of Poland
E-mail: [email protected]